15501 N. dial Blvd.
Scottsdale, AZ. 85260
RE: termination of agreement
Due to various less than honest actions by Sears Vacations (aka OVC Cruise and Travel) in misrepresentation as well as “bait and switch” marketing, you have violated the terms of our agreement signed August 08, 2014. These actions include but are not limited to:
1. at signing of agreement, awarding in writing “2 complimentary premium cruise certificates” (see attached 1), but later at booking demanding several types of ancillary fees totaling $1,315 to close; fees were not revealed at time of agreement. The definition of “complimentary” is “given free at a courtesy”, not with extensive hidden costs.
2. online completion by us of a booking with our VISA charged on 7/12/2015 for a vacation at Radisson Park Inn in Kissimmee, FL. which was unilaterally canceled by Sears due to “online price input error” by Sears Vacations ($38 vs. $48) according to your telephone agent. Charging a VISA even if charge is later reversed constitutes a contract which cannot be legally dissolved except by mutual agreement. Sears refused to honor this action. (see attached 2). We were promised an 'equally nice” resort still available online, the Maingate Lakeside of Kissimmee, which turned out to be a literal “roach motel”, requiring an emergency move-out when cockroaches were found daily in shower, under the bed, and even under the pillows! We incurred unnecessary expenses due to personally locating a substitute hotel on no notice at a higher rate. Our stay lasted only 4 of the 30 days booked.
3. when attempting to book other vacations, we have not encountered the “at least 50% savings or more” hyped by your salesman, Jarrod Mathews, at signing. With ancillary costs of $1,315, the “free/complimentary” cruise was about the same cost as on other online sites which charge no membership fee. Likewise, resort costs on your site are generally equivalent to Priceline or Expedia.
For these and other reasons of unsatisfactory service, I am terminating our agreement with Sears Vacations this 27th day of July, 2015. You are instructed to stop monthly automatic payments beginning immediately which will otherwise be disputed. Due to our treatment, a full refund is requested.
Shame on you! We joined as we have trusted Sears Roebuck for many years and you have ruined its reputation.
Reason of review: dishonesty in advertising.
Monetary Loss: $5000.
Preferred solution: Full refund.
I didn't like: Dishonesty and misrepresentation.